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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of barbara paul

barbara paul

January 13, 2025

5  out of  5
rating by barbara paul
"I have been searching for insurance for several weeks and have never had an agent I could talk with and feel comfortable. Britannie made me feel comfortable enough to feel good about signing up with State Farm."
We responded:
"Thank you for the kind words, Barbara! We are very lucky to have Brittannie on the team. We are happy to read that she was able to help you out, and make you feel comfortable at the same time!"
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Patsy Lahvic

January 9, 2025

5  out of  5
rating by Patsy Lahvic
"Brittanie was awesome and helped my establish a new policy at a very affordable price."
We responded:
"Patsy, we are happy to read that you are as thankful for Brittannie as we are! Welcome to Shockley State Farm. If you ever have any questions or need assistance, we’re here to help!"
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Kristin Watson

January 8, 2025

5  out of  5
rating by Kristin Watson
"Lindsey was very helpful with my concerns, a delight to talk to and went above and beyond to resolve them👩‍💻"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brad Durham

January 7, 2025

5  out of  5
rating by Brad Durham
"Josh and his team have always been there to help me with my needs. Love the customer service that they provide. I will continue to use them for my insurance needs"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lisa Preston

January 2, 2025

5  out of  5
rating by Lisa Preston
"This office has been extremely helpful, great customer service, and very quick to respond by phone or email!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Clay Buzbee

December 31, 2024

5  out of  5
rating by Clay Buzbee
"I researched home and auto insurance extensively, going through numerous quotes. Luke Cearley at State Farm in Bonham was extremely helpful. He compared quotes with me and ultimately I chose their agency not only for the price but also for the top notch customer service!! Thank you Luke!"
We responded:
"We are very lucky to have Luke as part of the team! Happy to read that he was helpful to you. We pride ourselves on our customer service, so anytime you need something, let us know! "
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Dale West

December 10, 2024

5  out of  5
rating by Dale West
"Jake and his crew do a great job of customer service, and giving back to all local communities. Their willingness to get out and be seen and make sure they are available to help is second to none! Thank you all!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Beth Holman

December 2, 2024

5  out of  5
rating by Beth Holman
"Best insurance company around!! Everyone I’ve ever dealt with is kind and very professional, especially Lindsey!! Gig Em!! 👍🏼"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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breebay33

November 25, 2024

5  out of  5
rating by breebay33
"Great service 🤍🤍🤍🤍"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ginger Edwards

November 23, 2024

5  out of  5
rating by Ginger Edwards
"I came back to Jake Shockley because I was happy with the customer service and the timely manner in which they handle claims. Andrea is very helpful, and I’ve known her for years. Thank you State Farm"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Sidney Carter

November 19, 2024

5  out of  5
rating by Sidney Carter
"Very nice helped with all the information I needed 10/10 service thank you guys again."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kimo Lyness

November 16, 2024

5  out of  5
rating by Kimo Lyness
"I went with Lauren because her hustle, follow-up and kind and trustworthy personality"
We responded:
"I'm so glad Lauren was able to provide you with a positive experience! Thanks so much for the feedback and let us know how we can help!"
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Brandi Craver

November 12, 2024

5  out of  5
rating by Brandi Craver
"I’ve been with State Farm for several years now just recently. I would have to say in the past year. Jake has been my dad and I State Farm agent. Any thing we may need all we have to do is call and ask issue solved which very rarely happens friendly people friendly faces. Just awesome business all around. If you’re looking for a place Highly recommend Jake Shockley office!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Seth Richardson

November 11, 2024

5  out of  5
rating by Seth Richardson
"Always very responsive, helpful, and family oriented people"
We responded:
"Thank you for the 5 stars!! If we can help in any way please let us know!"
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Sarah Hadden

October 30, 2024

5  out of  5
rating by Sarah Hadden
"I recently purchased a home and auto policy from this agency and was delighted to receive such excellent customer service throughout the sales process. I was concerned about a rate hike at my previous insurance agency, and had a lot of rambling questions about home and auto coverage in general. I'm probably a little "high maintenance" when it comes to things like this :) I was assisted by Aaron Shockley, and I can't say enough about his professionalism, politeness and patience. While I certainly hope I never need to file an insurance claim, I'm confident that the Shockley agency will take good care of me if that day comes! A+++"
We responded:
"Thanks so much Sarah! I’m so glad we were able to help you with your home and auto. If we can help in any way please let me know!"
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Ariana Solis

October 29, 2024

5  out of  5
rating by Ariana Solis
"Everyone was very nice and kind answering all my questions and how everything works!"
We responded:
"Thank you so much Ariana!!"
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Persephone Edwards

October 29, 2024

5  out of  5
rating by Persephone Edwards
"Very great service,super nice and friendly helped with our questions that we had."
We responded:
"Thank you so much for the kind words and the 5 stars!!"
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Lisa

October 16, 2024

5  out of  5
rating by Lisa
"Met with Agent Kelly C and we setup our home insurance. She made me feel welcomed and explained my options. Thank you Kelly."
We responded:
"Thanks so much Lisa. I’m so glad Kelly was able to give you a good experience!! Thanks for the 5 stars!!"
Profile photo of Caitlin Tyree

Caitlin Tyree

October 11, 2024

5  out of  5
rating by Caitlin Tyree
"Been with shockley state farm for over 2 years, great customer service and great insurance! 10/10 recommend 👌"
We responded:
"Thank you so much Caitlin!!"
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Violet Bradley

October 11, 2024

5  out of  5
rating by Violet Bradley
"frankly Is very nice! Very helpful. Great place to get insurance from"
We responded:
"We appreciate you Violet!!"
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Laci Lightfoot

October 11, 2024

5  out of  5
rating by Laci Lightfoot
"Always willing to go the extra mile for their customers!! The best rates in town!!"
We responded:
"Thank you so much Laci! "
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Dena Hall

October 9, 2024

1  out of  5
rating by Dena Hall
"I posted below about 6 months ago and that was for auto insurance and Lindsay was the most helpful. I have recently been working with Frankie and again delight but I am changing my 5 stars to 1 and that’s too much. Posting this to warn anyone that is purchasing a home to not trust them. I recently just closed on a house that is financed and fully intended to stay with State Farm for insurance because I do like the idea of local and friendly and my autos have been thru them for years with no claims . However they are choosing not to Cover my house because it’s neglected. Yet it was appraised inspected and financed. They waited until the day after I closed on the house to tell me they would not cover after having gave me the quote several weeks before. I just closed on it and in one weeks time we have made great progress. I am so disappointed that they can’t even give me a chance to complete any work that may need to be done. I’ve had the house a week and can’t finish stuff overnight. But you know it was probably meant for me to find a lower rate and not worry about local and friendly. They will loose my business on auto insurance as well Dena . I have auto insurance. Lindsey was very professional and helped me to add a vehicle. I recommend asking for her"
We responded:
"Thanks Dena!! I’m so glad Lindsey was able to help you! If we can help in any way please let us know. We appreciate you!!"
Profile photo of Lisa Bean

Lisa Bean

September 27, 2024

5  out of  5
rating by Lisa Bean
"We have had nothing but five star service from Jack Shockley State Farm. The entire team is responsive, professional and top-notch. We are so happy to have them on our side! Thank you for all of your assistance and we look forward to many years of partnership."
We responded:
"Thank you so much Lisa! We sure appreciate you!"
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Brad Horton

September 26, 2024

5  out of  5
rating by Brad Horton
"Good friendly service."
We responded:
"Thanks a lot Brad!"
Profile photo of Cynthia Green

Cynthia Green

September 26, 2024

5  out of  5
rating by Cynthia Green
"State Farm has always helped me with what I needed to be done, and you still get a great service through the phone. Keep up the great work!"
We responded:
"Thanks so much Cynthia!"