State Farm® Insurance Agent Jake Shockley

"Highly disappointed in the lack of compassion toward how this particular office has allowed almost three months to pass with only empty promises to a loyal customer of over 42 years! My 72 year old mother lives in Bonham on East Boyd Street and has had 2 engineers, 3 adjusters, and still not granted enough funds nor support from this office to even begin repairs from the E1 tornado that hit 6/8/25. We understand a lot of folks have been affected. It's not the time...its the denial of recieving the funds for PROPER REPAIR. All the empty promises from Josh on getting conversations completed with the contractors in order to get them to start repair and get paid the full amount. If you are shopping for loyalty or customer service...keep shopping. Not even after 42 years do they want to properly and professionally handle their Loyal customers. Shameful. Josh phoned her by Tuesday 8/26 (3weekspost the promised 3 way calls and 48 hours after this review was made. Stewart called my mother 8/27/25 to inform her he knew of this post. Again, it took a review to get a response and still, no genuine customer service. I pray they get it right. Too much money has been paid over 42 years for you not to stand by the ones that have supported your business for decades. Do better. She is trying to give you the opportunity. Stand by her and make it right. The Community is watching and will share this experience with her."

"Ever since I have had to switch over to them they have been amazing. Kori and Rachel are literally the most helpful and understanding ladies I’ve ever had the pleasure of working with for my insurance. So, if you want to feel like a person and not a number I highly recommend making the change because they definitely go above and beyond to help their people."

"Thank you State Farm, for supporting Germany and Kash to play in Dallas cowboys stadium to cheer and play football you’re the best. Excellent staff and car insurance"

"Great Agency! Always willing to go the extra mile to help give you the best possible rates and coverage. And, equally as important, they are all very friendly and I Highly recommend them. Go Shockley Crew! Joice Reeves-McCulloch"

"Jake and his team are always very helpful. Anytime we have needed anything they are very fast getting back to us. Fast, efficient and friendly service. Highly recommended!"

"Helpful and friendly!"

"Josh and Jake are the most responsive insurance agents I have ever worked with. They take your concerns seriously and go out of their way to get the job done. They found several ways for me to save on my insurance. I highly recommend."

"Ross was very helpful. He made switching insurance companies so easy!! Added bonus was he saved me money! Everyone there is so friendly. Thanks for everything."

"👍🏽"

"They have helped me immensely. Getting ready for retirement."

"Randi Leblanc was super friendly and easy to work with. Also they have saved me close to $600 per month on my premiums and will also step in and assist and go to bat for you when dealing with claims. I’m changing my review from 5 star to 1 star because they are absolutely zero help when it comes to handling and helping with a claim! Don’t call back when they say they will! I’ve been dealing with a truck claim that they are trying to screw me on for 4 months and still haven’t been paid out on it! State Farm only care about their profits!"

"It's a great insurance company"

"Great service"

"Rachel Graham is FANTASTIC!! She is extremely knowledgeable, patient, and personable! Be a RACHEL!"

"Great company with exceptional customer service and always delivers quality service to the community as a whole."

"Always available when I have questions or need help! Friendly and great service!!"

"Nice people file a claim and they took care of it"

"Easiest people to deal with I have ever dealt with in my life! They are ALL very friendly and helpful. They helped me file and resolve my claim on my house quick and easy. Explained what I needed to do and it went smooooth and easy! Thanks guys!!!!"

"From the week after my husband died uninsured till now, 33 years now, State Farm has been there for me making sure I was covered and my needs are met."

"Their always there to help and get what I need to protect my family."

"JOSH was wonderful. He helped me get everything sorted and I appreciate his patience. Thank you!"

"Love State Farm! Great customer service!!"

"As manager of the Food Pantry I had to put in a claim for the storm damage on our building after the tornado hit Bonham. It was a very stressful time but Ashley at State Farm in Bonham put me at ease when I called. She promptly took all the needed information and I had an adjuster out within the week. I would recommend this agency due to their customer service (they answered the phone during a very busy time) and all the employees are knowledgeable and can answer your questions. Hats off to a great group!"

"We have been with Shockley Insurance for quite a while now. I've always had good service there whether it was a claim for a new roof or adding a new car. Great folks, pleasant to deal with and I would highly recommend them!"

"Staff is very helpful and professional."